We Care About Your Information
Privacy Policy
At Riverside Counseling Center (“RCC”), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information, both online and in person.
Information We Collect
We may collect and store the following types of information:
Personal information: name, email address, phone number, date of birth, emergency contact information
Health information: symptoms, diagnosis, treatment plans, session notes, and related medical or mental health data (Protected Health Information or PHI)
Payment information: insurance details or billing data
Website data: when using our site, we may collect non-identifying information like IP address, browser type, and pages visited (via cookies or analytics tools)
How We Use Your Information
To provide counseling and psychiatric services
To communicate with you about appointments, billing, or care
To comply with legal and ethical obligations (e.g. HIPAA)
To improve our services and website experience
For administrative and insurance purposes
We never sell or rent your personal information.
Your Rights
You have the right to:
Access your health records
Request corrections to your data
Request restrictions on how your data is used or shared
Receive confidential communications in a preferred format
File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us directly.
How We Protect Your Information
We implement physical, administrative, and technical safeguards to protect your information. All records are stored securely, and our team follows strict confidentiality guidelines. Online forms are encrypted and transmitted via secure servers.
Third-Party Services
We may use trusted third-party tools (e.g., for scheduling, telehealth, or billing) that are HIPAA-compliant and contractually obligated to protect your information.
Cookies and Website Analytics
Our website may use cookies or tracking tools (like Google Analytics) to understand how visitors use the site. This helps us improve performance but does not include personally identifying information.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website with the effective date listed above.
